Terms & Conditions

We can hold a house "provisionally" for seven days on request.

Administration fee - all bookings are subject to an administration fee of R 100 that is non-refundable.

Deposits & balance - A breakage deposit of 20% or R 500 (which-ever is the greater) is payable in addition to the total rental to secure the booking. Any accommodation booked that sleeps 8 adults or more are subject to a 50% breakage deposit. Full payment of the rental is due 30 days prior to arrival. Failure to pay the total balance within the timescale will result in the deposit being retained and the booking being cancelled. Payment can be made by Cheque, EFT, cash deposit or credit card into our bank account. Where a credit card is used for payment the card holder must be present on arrival for authorization. Once we have received cleared funds, your booking will be confirmed by fax or email. The breakage deposit will be refunded after inspection of the property and paid within 10 days of your departure subject to there being no damages and breakages.

Cancellation - In the event of cancellation, we reserve our right to retain the full cost of the holiday booked. We will endeavor to re-let and, if successful, we shall refund all monies received except 20% of the total booking.

Arrival times are between 2.00 pm and 5.00 pm, but please advise us if your arrival will be after 5.00pm. Departure time is 2.00 pm, financial penalties apply for late departure unless prior arrangement has been made and extra payment received.

Electricity - Electricity to the amount of R100 is provided. If more is required top up is available at the local post office which is payable by the holiday maker.

The number of people occupying the house must not exceed the amount that the house can sleep.

Day guests are not allowed (especially at weekends) unless the booking is for more than 7 days.

Any damage to the property must be reported. The cost of the breakage will be assessed after departure and the monies deducted from the breakage deposit. The house must be left as found i.e. clean stove, clean fridge, barbecue cleaned. House swept and cutlery & crockery washed. If bed linen was hired, this will need to be stripped from bed(s) and left in the bedroom(s). All bins must be emptied and rubbish must be placed in the black bags provided. No rubbish bags must be left in any of the properties on departure, otherwise a removal fee will be charged. You must take your rubbish bags with you and place them inside the rubbish trailor.

Excessive noise and disruptive behaviour will not be tolerated. Strict penalties apply.

Pets are not allowed, except if in prior agreement with the owner.

In the unlikely event that your chosen accommodation is not available at arrival, we will endeavour to provide a comparable alternative. If not available, a full refund will be provided.

All statements are made, and information is given in good faith, being true and correct to the best of our knowledge and belief, but the proprietor accepts no liability in the event of any such statement or information being untrue or incorrect.

Baytown Properties accepts no liability for any accident, injury, loss or damage sustained by any resident, their family, visitors, animals, vehicles or personal effects, howsoever caused.

Baytown Properties reserves the right to decline accommodation and to order any unauthorised person(s) off the premises.

Baytown Properties reserves the right to enter the premises giving notice where possible.